Refund Policy
When you can get a refund, and how government fees are treated.
Draft for review. Replace the bracketed items with your business details and have this reviewed before you rely on it.
Before filing
If our clearance review advises against filing your mark, you can change the name at no extra cost or ask for a full refund of our professional fee, as long as nothing has been filed.
After filing
Once an application is filed, our professional fee for that filing is not refundable, because the work has been done.
Government fees
Government fees paid to an office are not refundable by us once paid. Unused government fees collected in advance are refunded in full.
How to ask
Message us from your dashboard or email [email]. Approved refunds are made to the original payment method within [number] working days.